Acceptable use policy

Our acceptable use policy is designed to prevent misuse of our platform that could lead to a detrimental effect on clients or users.

Definitions can be found in our Terms & Conditions of Service.

1. General Use

IIf we detect that you are using our product in a way that is contrary to how it was intended to be used, we may request that you cease doing so. Failure to comply with such requests may result in your subscription being suspended.

2. Unlimited Subscriptions

Our unlimited subscriptions are designed to give you consistent access to specific, novel insights over your subscription term. We are able to do this thanks to high engagement rates with our response community. In order to respect the time and attention of our community, we may place reasonable limits on certain behaviours to ensure Pulse quality and community engagement is maintained.

We ask that you not publish identical or highly-similar questions more than twice in any given month. If you would like to publish high-frequency polling on a specific subject, please contact your sales representative regarding the most appropriate solution for your needs. 

Publisher Seats are intended for a single named user to make use of, and should not be shared between Users. We understand that teams change, so we are happy to transfer Publisher Seats between Users upon request – please contact [email protected].

3. Prohibited Activities

You may not use the Services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:

• Disclosing sensitive personal information about others.
• Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
• Distributing adult related content.
• Promoting or facilitating gambling, violence, terrorist activities or selling weapons or ammunition.
• Infringing the intellectual property or other proprietary rights of others.
• Facilitating, aiding, or encouraging any of the above activities through the Services.

4. Defamation and objectionable content

We value the freedom of expression and encourage Users to be respectful with the content they post. We are not a publisher of User content and are not in a position to investigate the veracity of individual defamation claims or to determine whether certain material, which we may find objectionable, should be censored. However, we reserve the right to moderate, disable or remove any content to prevent harm to others or to us or the Services, as determined in our sole discretion.

5. Copyrighted content

Copyrighted material must not be published via the Services without the explicit permission of the copyright owner or a person explicitly authorised to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we may, at our discretion, run an investigation and, upon confirmation, may remove the infringing material from the Services. We may terminate the Service of Users with repeated copyright infringements. Further procedures may be carried out if necessary. We will assume no liability to any User of the Services for the removal of any such material. If you believe your copyright is being infringed by a person or persons using the Services, please get in touch with us to report copyright infringement.

6. Security

You take full responsibility for maintaining reasonable security precautions for your account. You are responsible for protecting and updating any login account provided to you for the Services. You must protect the confidentiality of your login details, and you should change your password periodically.

7. Enforcement

We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:

Suspending or terminating your Service with or without notice upon any violation of this Policy. Any violations may also result in the immediate suspension or termination of your account.

Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Services, as determined by us in our sole discretion.

Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.

8. Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Policy.

If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us at [email protected].