Frequently Asked Questions

Each Pulse includes up to 3 questions. If you’ve ever completed an online survey, you’ll know that after 5 questions attention can drop off pretty rapidly. The Pulse’s bite-sized format that fits neatly into the palm of your hand and is designed specifically to combat attention fatigue.

It’s easy! You can use our instant retargeting feature send follow up Pulses to the same group of people, so you dig deeper.

We have 70+ demographics to choose from, and we allow you to attach up to 6 filters to each Pulse. Select individual values (i.e. males, people under 25, dog-owners, etc.) to refine your respondent pool, or select a full demographic to compare results by value.

We’ve got your back! Here’s a quick guide on writing top-notch Pulses. We’ve also included some handy tips on question types and when to use them.

Select the ‘Shuffle’ option to the right of the answer type options when inputting questions. Want to shuffle some options, but not others? After shuffling, you can click the lock symbol beside any answer to anchor it in place.

Yes! This is a great way to test messaging and creative. When building your Pulse, you can add links and images to any question by clicking the respective symbols to the right of the question entry field. Any videos are embedded into the Pulse, and respondents are required to view whatever you link to before they proceed with their answers.

The credibility of our data is grounded in a few things:

• Our community’s engagement. Our in-house community engagement team engages users daily with Pulses covering topics from politics to product launches and film premieres. This means that we’re more closely aligned with lifestyle apps than market research ones, and Pulses are about more than earning a couple of quid a week.
• What happens behind the scenes. Our development team’s algorithm monitors and reviews each respondent for dwell-time and straight-lining, and we attribute a validity or confidence rating to each of our users. If we’re unconfident about the a respondent, they won’t receive many or any paid Pulses.
• Research best practice. We’ve implemented techniques like progressive profiling, trap-door questions, and degrading demographics within our community to make sure each respondent is who they say they are and is answering honestly.

If you’ve got any questions about the above, we’re only an email away.

Typically, you can get responses from a representative sample of 1000 people in less than an hour. This is somewhat variable, depending on how many people you want to speak to and how niche the audience is. As you get more granular, response times tend to increase.

For a top-line breakdown of your data, we’ve created a handy ‘filter’ option on the dashboard itself. Simply toggle on the demographic of your choice and enjoy a view of responses filtered by segment. You can also download handy results charts in .png format to use wherever you want.

For a fuller breakdown, you can download a full raw data export or a summary data export, which aggregates responses at the demographic level. Simply click ‘Export’ in the right-hand corner of the dashboard to download results in .csv format.

At the moment, OnePulse has representative communities of real people across the UK and the USA, but we’re quickly growing our global communities. If there’s a particular region you’d like to access, get in touch to find out more.

We work to provide highly relevant panels of people with specific interests or attributes, and the ability to quota respondents based on demographics is an option that’s on its way very soon. Currently, each Pulse is not nationally representative.

If you’re in need of quotas or representative samples, we’ve got ways to help you right now. To learn more, get in touch with your account manager.

The people on the OnePulse app come from all over the world. The majority of our users come to us organically; through word of mouth and the App Store/Google Play Store. Our in-house content engagement team also helps us recruit new users as needed.

Our community is highly motivated to share their opinion. They love knowing that their voice is making a difference. For them, Being a Pulser is fun, but it’s also powerful. We make it easy to learn, share, and earn cash, anytime and anywhere.

Respondents that qualify for a Pulse get notifications to their mobile right away. So when they get a ping, they know that now’s the time to give their opinion. We know things move quickly, but once someone swipes into a Pulse their spot is saved, so they can take their time responding to the questions.

Feel free to get in touch with your account manager via email or phone. We’re happy to help you craft your Pulses, explain different use cases for our product, or discuss your brand’s needs to make sure you’re on the best possible deal.

Yes. To add other members of your team to your OnePulse account simply head over to your account profile, click on ‘user management’ and select ‘add new user’.

*This feature is only available to clients on our subscription plans.

However you use OnePulse, we have a payment plan to suit you. For more information, check out our pricing page or get in touch with your account manager to discuss which option would best suit your needs.

We have recently launched our business in the US, and our prices have followed suit. We offer real-time conversion of the USD ($)  prices into GBP (£) so that you can see a current market estimate of our prices in pounds, but payment will be taken in USD.

We are able to invoice for any of our discounted credit packs or subscriptions. Please get in touch with your account manager to discuss payment or discounted credit.